Do you have 24/7 support?
Yes, we do provide round the clock online support for technical issues. We are here to answer any questions you may have about your website, or how to troubleshoot a situation. We also have phone support, and live chat systems.
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How secure will my online operations be if i choose OffshoreInbox?
At OffshoreInbox, the security of your data are of utmost importance to us. We provide a secure, stable, fully redundant hosting environment so that you don't have to worry, and can spend your time focused on your business operations. Highlights include:
- Physical security for safeguarding your data - The latest in ADT camera systems monitors both interior and exterior facilities around the clock. Access is limited to authorized personnel only, and strictly enforced by electronic access cards, biometric scanning and armed guards.
- Environmental control features for maximum reliability - To reduce downtime, our data centers feature advanced fire suppression systems, surge suppression, specialized heat and smoke sensors, separate fire zones below the floor and above the ceiling, raised flooring for improved server environment, as well as temperature, humidity, static and airborne particle controls.
- Redundant systems to maximize your connectivity and uptime - We build in redundancy to ensure that your data is always accessible. This includes our power system generator, our regular grid electrical power, our backbone and our Internet connections. Each server is protected by our fire suppression system and multiple air conditioning systems (HVAC: Heating Ventilation Air Conditioning).
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Where is your Data Center located?Is it offshore?
Our data center is conveniently located in the Republic of Panama, exactly in the center of the banking and financial area, at the heart of Panama City.
You can quickly get to our facilities, from the air port, using a modern highway, in about 15 to 20 minutes.
Panama has been an offshore location by excellency for many years , and thousands of clients utilize our facilities and services to maximize their offshore business.
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What do I need to use OffshoreInbox?
To use OffshoreInbox securely all you need is a mail client, like Eudora, Netscape Communicator, MS Outlook, Outlook Express, Apple Mail for OS X, or a number of others.
OffshoreInbox has been tested and is known to work with the following email programs:
- RitLabs SecureBat
- Mozilla Thunderbird (Windows, OS X, Unix)
- Apple Mail 1.2.5 (OS X Jaguar 10.2.6 or better)
- Microsoft Outlook Express 5 (Windows 2000)
- Microsoft Outlook Express 6 (Windows 2000)
- Microsoft Outlook XP 2002 Version 10 (Windows XP)
- Qualcomm Eudora 5.2.1 (Windows 2000)
- tkcMail on Qtopia for Sharp Zaurus
- mutt and pine on Unix-like platforms
Even if your mail program is not listed above, in most cases it should work fine with OffshoreInbox.
If you have trouble setting up your email program, we will assist you in getting the configuration right to make sure our service works for you.
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Do I need to install additional software or plug-ins?
No. You should be able to use your favourite email application without any additional software or plug-ins.
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Do you provide spam / virus protection?
Yes. Our servers check your incoming mail against known Spam / Virus signatures using SpammAssassin, an award-winning collaborative spam detection system. The privacy of your mail is not compromised in any way during this process, since only a 'hash signature' calculated from your message is sent to the spam identification servers.
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